FAQ's
Membership Enrollment
To join Club Sanda, simply book your stay with us. Upon your first visit, you will automatically become a member, eligible for the benefits corresponding to your membership level.
A Ruby membership is automatically granted upon your first stay with us. Simply book your stay, and you’ll be enrolled as a Ruby member.
If you wish to upgrade to a Platinum membership for access to additional benefits, you can do so by opting for the annual paid membership. Details on upgrading and membership fees can be found on our website or by contacting our membership services team.
No formal application process is required. Simply book your stay with us, and you’ll automatically become a member.
Membership Benefits
Platinum members enjoy various benefits, including complimentary stays, members rates on experience packages, last-minute deals, discounts on food and beverages, spa services, room upgrades, late check-out, early check-in, and access to exclusive member events, among others.
Ruby members enjoy benefits such as complimentary stays, members rates on experience packages, last-minute deals, discounts on food and beverages, spa services, room upgrades, late check-out, early check-in, and access to exclusive member events, among others.
Yes, both Platinum and Ruby members can enjoy special birthday benefits, including complimentary meals, discounts on celebration events, and other perks.
While most benefits are available to all members, some may have specific terms and conditions or blackout dates. We recommend checking the details of each benefit for any restrictions.
Renewal
Membership renewal is automatic and will be charged to the member’s account unless otherwise cancelled in writing 30 days before the renewal date.
There is no specific timeframe required for cancelling your membership. We recommend providing written notice at least 30 days before your renewal date to avoid automatic renewal charges.
Yes, you can opt out of automatic renewal by providing written notice to Club Sanda at least 30 days before your renewal date.
If you forget to cancel your membership renewal and are charged for the upcoming period, your cancellation will take effect at the end of the current membership term, and no refunds will be provided for the remaining period.
Cancellation
You can cancel your Club Sanda membership at any time by providing written notice to Club Sanda via email or through the website. Please include your membership details and reason for cancellation in your communication.
There are no cancellation fees associated with terminating your Club Sanda membership. However, if you have already been charged for the upcoming membership period, your cancellation will take effect at the end of the current membership term, and no refunds will be provided for the remaining period.
Upon cancellation of your Club Sanda membership, you will no longer have access to the membership benefits and privileges. Any accrued points in your account may expire in accordance with the points redemption policy outlined in the terms and conditions.
Yes, Club Sanda reserves the right to terminate a membership if a member fails to comply with the terms and conditions, engages in fraudulent or abusive behavior, or for any other reason deemed unacceptable by Club Sanda.
There is no specific cooling-off period for membership cancellation. However, you can cancel your membership at any time by providing written notice.
Points Accrual and Redemption
Members earn points on eligible expenditures and can redeem them for specified rewards. Points expire after 24 months if not redeemed.
Points expire 24 months from the date of accrual if not redeemed.
Rewards may include complimentary stays, upgrades, dining vouchers, spa treatments, and other exclusive experiences. Details on available rewards can be found on our website or by contacting our membership services team.
Points are non-transferable and can only be redeemed by the member who accrued them.
Terms and Conditions FAQs
Membership is available to individuals aged 18 and older. Complimentary Ruby membership is granted upon the first stay, while the paid Platinum membership is available for an annual fee.
Members earn points on eligible expenditures and can redeem them for specified rewards. Points expire after 24 months if not redeemed.
Memberships can be cancelled at any time by providing written notice. Renewal is automatic for both Platinum and Ruby memberships unless cancelled in writing 30 days before the renewal date.
Disputes arising under the terms are resolved through negotiation, mediation, and arbitration before resorting to litigation.
Member information is handled in accordance with Club Sanda’s Privacy Policy, ensuring confidentiality and security of personal data.